Last updated: November 8, 2026
1. About us
This website, TidyMend (the “Store”), is operated by ETEFORM.COM LTD, a private limited company registered in England and Wales under company number 09613257, with its registered office at 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF (“we”, “us”, “our”). Email: start@eteform.com. Chat: WhatsApp (US) · WhatsApp (UK).
By using the Store or placing an order, you agree to these Terms of Service. Please read them carefully together with our Privacy Policy, Shipping Policy and Refund Policy.
2. Who can buy
We sell to customers with delivery addresses in the United States and the United Kingdom. You must be at least 18 years old, or the age of majority where you live, to place an order.
3. Products and suppliers
Orders are fulfilled by our trusted suppliers and shipped directly to your delivery address. We make every effort to describe and display products accurately, but colours, dimensions and packaging may vary slightly from images. Product availability may change without notice.
4. Orders and contract
When you place an order you make an offer to buy. We accept your order when we email you an order confirmation, which forms a contract between you and us. We may decline or cancel an order (for example, if an item is unavailable, a pricing error has occurred, or we suspect fraud); if we do, we will refund any payment in full.
5. Prices and payment
Prices are shown in US dollars (USD) or British pounds (GBP) depending on your market, and are confirmed at checkout. Applicable US sales tax or UK VAT and shipping charges are shown at checkout before you pay. Payment is taken when you place your order. If a price is clearly wrong, we will contact you before dispatch and you may cancel for a full refund.
6. Shipping and delivery
Orders are prepared the same business day after payment confirmation (orders placed late in the day, on weekends or holidays may start the next business day). Delivery usually takes 3–7 business days depending on the destination and carrier. Delivery times are estimates. Risk in the goods passes to you on delivery. See our Shipping Policy.
7. Returns, refunds and cancellations
United States: we accept returns only for items that arrive damaged, are defective, or are the wrong item. Email start@eteform.com with your order number and clear photos within 7 days of delivery. Change-of-mind returns are not offered.
United Kingdom: under the Consumer Contracts Regulations 2013 you may cancel within 14 days of receiving the goods without giving a reason, and then have a further 14 days to return them. You pay the cost of returning goods for change-of-mind cancellations. This right does not apply to goods made to your specifications or clearly personalised (for example, made-to-measure screens). Your statutory rights under the Consumer Rights Act 2015 for faulty or misdescribed goods are not affected.
Full details are in our Refund Policy.
8. Use of the Store
You agree not to misuse the Store, including attempting to gain unauthorised access, interfering with its operation, or using it for any unlawful or fraudulent purpose. All content on the Store, including text, images and logos, belongs to us or our licensors and may not be copied without permission.
9. Product use
Please follow the product instructions and any safety information supplied. Many products are DIY items; you are responsible for installing and using them appropriately for your home or workspace.
10. Limitation of liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence. Except as set out below, our total liability to you for any order is limited to the price you paid for that order, and we are not liable for indirect or consequential losses or for business losses. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be limited or excluded by law, including your statutory consumer rights.
11. Events outside our control
We are not responsible for delays or failures caused by events outside our reasonable control, such as carrier disruptions, extreme weather or supplier shortages. If this happens we will contact you and you may cancel for a refund of any goods not delivered.
12. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. If you are a consumer living in the United States, Scotland or Northern Ireland, you keep the protection of the mandatory consumer laws of the place where you live and may bring proceedings in your local courts.
13. Changes
We may update these terms from time to time. The version in force when you place your order applies to that order.
14. Contact
ETEFORM.COM LTD (company no. 09613257), 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF. Email: start@eteform.com. Chat: WhatsApp (US) · WhatsApp (UK).