Frequently Asked Questions
What does TidyMend sell?
Practical home-fix products: no-drill under-desk cable management (trays, clips, sleeves) and DIY window screen repair kits and tape.
Who operates this store?
TidyMend is operated by ETEFORM.COM LTD, company no. 09613257, registered in England and Wales. Registered office: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF.
Where do you ship?
We ship to the United States and the United Kingdom. Rates and options for your address appear at checkout.
How long does delivery take?
Orders are typically prepared the same business day after payment (orders placed late in the day, on weekends, or on holidays may start the next business day). Once shipped, delivery usually takes 3–7 business days, depending on destination and carrier. Estimates appear at checkout when available.
Who fulfills my order?
Orders are fulfilled by our suppliers and ship directly to your delivery address. You receive tracking when available.
What is your return policy?
See Returns & Refunds for full details.
- United States: We accept returns only for damaged, defective, or incorrect items. Email photos and your order number within 7 days of delivery.
- United Kingdom: You may cancel within 14 days of receiving the goods under the Consumer Contracts Regulations. Return shipping is paid by the customer unless the item is faulty or we made an error.
How can I contact support?
Email start@eteform.com or use the Contact page. Chat: WhatsApp (US) · WhatsApp (UK). We aim to reply within 1–2 business days.