Returns & Refunds

Returns & Refunds

This store is operated by ETEFORM.COM LTD, company no. 09613257, registered in England and Wales. Registered office: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF.

United States

For US orders, we accept returns only when an item arrives damaged, is defective, or is the wrong item.

  1. Email start@eteform.com within 7 days of delivery with your order number, a short description of the issue, and clear photos of the item and packaging.
  2. We will confirm next steps. If the claim is approved, we arrange a replacement or refund as appropriate.
  3. We cover return shipping when the item is damaged, defective, or incorrect due to our or the supplier’s error.

Change-of-mind returns are not offered for US orders.

United Kingdom (14-day cancellation)

If you are a UK consumer, you may cancel most online orders within 14 days of receiving the goods (Consumer Contracts Regulations). You then have a further 14 days to send the goods back.

  1. Email start@eteform.com with your order number and a clear cancellation request.
  2. Return the unused item in suitable packaging, with tracking where possible.
  3. You pay return shipping for change-of-mind cancellations. If the item is faulty or we sent the wrong item, we cover return shipping.

We refund the purchase price (and standard outbound shipping where required by law) after we receive and inspect the return, to the original payment method, within 14 days.

Exceptions: the 14-day cancellation right does not apply to goods made to your specifications or clearly personalised, such as made-to-measure screens. Your statutory rights for faulty or misdescribed goods under the Consumer Rights Act 2015 are not affected.

How to contact us

Email: start@eteform.com
Chat: WhatsApp (US) · WhatsApp (UK)
Registered office: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF